The GTS-Cloud MCCP

The Multichannel Contact Center Platform

The GTS-Cloud MCCP

The GTS-Cloud MCCP

GTS-Cloud MCCP is a hosted and managed Multichannel Contact Center platform associated to the GTS number of the Company, and enabling her to offer a modern contact & support center services to their mobile digital consumers target.

It is a cheaper and efficient solution enables interactive communication service between digital consumers and the company’s representatives, through multiple channels:

  • Email address
  • Web form on the Corporate Website
  • GTS Number: for Voice/Video call and SMS message
  • Social networks: Facebook or Twitter.

GTS-Cloud MCCP supports all the standard & advanced helpdesk features to ensure efficient management of customer support such as the automatic generation & closing of tickets related to each client request. It can be seamlessly integrated to Google Contacts or any customer database of the company.

The GTS-Cloud MCCP solution is designed for any type of enterprise wishing to integrate its multiple digital communication channels into a single platform in order to create interactivity with their audience (prospects and customers) whereby improving their customers’ relationship management (CRM) and helpdesk services, or to introduce new innovative services.

You are interested on our Business Mobile VAS SMS Solutions in Cameroon, 
You would like to partner with us as a value added reseller of our GTS network Solutions?